UPS Healthcare

Healthcare and Pharmaceutical Logistics Services

UPS Healthcare

UPS partners with healthcare companies to choreograph logistics of all types - from the manufacturing facility to a patient's front door. We've built a strong global network of dedicated facilities, and our specialized distribution and transportation services allow our customers to maximize supply chain efficiency, meet regulatory requirements and protect products from temperature excursions.

Dedicated healthcare storage solutions

Our expertise and dedicated storage solutions turn healthcare logistics into a competitive advantage. UPS can help provide a reliable product supply in established and emerging markets, all while ensuring compliance and product security.

  • More than 35 dedicated multi-client healthcare facilities and over 510,000m² of cGDP-compliant distribution space globally
  • Dedicated quality assurance and regulatory compliance teams managing hundreds of licenses worldwide
  • Temperature-controlled and humidity-monitored storage environments
  • Customized service offerings such as bar-coding, labeling, kitting, inventory management, service parts logistics, and returns management
  • Hazardous materials storage, dry ice replenishment and refrigeration services

Specialized logistics solutions for the pharmaceutical industry

UPS's customers benefit from the world's largest integrated, multi-modal delivery network, which provides an uninterrupted supply chain. Our specialized logistics solutions get the right products to the right recipients at the right time and in the right condition.

Temperature-sensitive air-freight shipping

Our global temperature-sensitive air-freight service, UPS Temperature True®, is designed for the pharmaceutical and life science industry and is based on precise, measurable operating procedures. UPS provides container solutions and routing options with day and time-definite options to prevent temperature excursions.

Hybrid cooling system shipping containers for temperature control

The PharmaPort™ 360 is our latest solution for temperature-sensitive shipments. This fully validated and tested container, with its unique hybrid cooling system, offers maximum protection and allows customers to take advantage of more routing options, providing further possibilities for market penetration and business growth.

Packaging for temperature-sensitive shipments

UPS Temperature True packaging simplifies the process of choosing the right packaging solution for temperature sensitive products. Based on shipping lane analytics, UPS offers expert advice and provides customers with an optimized vendor neutral packaging solution to protect valuable shipments. The service also extends to monitoring devices that allow for continuous shipment monitoring and the provision of an auditable trail of temperatures.

Proactive intervention service to maintain product integrity

UPS Proactive Response®, a 24/7 proactive intervention service, helps healthcare companies ensure product integrity while reducing costs associated with products that go outside their temperature range. The contract service alerts customers of any potential delivery delays and includes proactive resolutions by UPS, based on predefined contingency plans.

Combined delivery and collection services

UPS Returns® is an industry-leading service with options that provide enhanced control over reverse logistics and an improved customer experience. The UPS Returns Exchange service, for example, provides for the delivery of a new item and collection of an old one at the same time. The entire return, including a shipping label, packing and collection, takes place during a single visit.

Delivery to specific hospital departments

UPS can also deliver to a single point within a sprawling hospital campus. With UPS In-room Delivery, critical shipments can be delivered to a specific department for immediate refrigeration, storage, or use.

UPS Healthcare customer service

Changing experiences, changing lives. Through our global network and logistics expertise we help our customers better respond to patient needs and take advantage of market opportunities around the world.

More information about UPS and its healthcare capabilities can be found on our website.

Contact Details

UPS Healthcare
55 Glen Lake Parkway NE
Atlanta, GA 30328
United States of America

Available White Papers


Saudi Arabia: How UPS Delivers 11 December 2015 When a bio-pharmaceutical manufacturer came to UPS for help, they had been experiencing severe delays in their Saudi customs clearance.


Taking Supply Chain Issues out of Healthcare Mergers and Acquisitions 11 December 2015 For a company involved in a merger or acquisition, the main challenge will be to integrate disparate companies, cultures and systems.


UPS: Driving a Transformation in Efficiency 07 November 2014 Up to $50 billion in inefficiencies exist in the pharmaceutical industry, which is equivalent to funding as many as 90 new drugs per year.


Logistics Protects: Bringing More Control to Temperature-Sensitive Logistics 12 December 2012 By 2016, world sales of cold-chain drugs and biologics such as vaccines and blood plasma products will near $240bn. The increase has led to a surge in discussion about how to protect these products throughout the transportation logistics cycle.

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