Safeguarding User Needs

Despite being founded in an age when medical devices were more about getting the job done than providing optimum patient experience, SHL Group has from the very beginning placed emphasis on users and usability.

At the centre of SHL’s design hub, safeguarding these fundamental values is a key focus for the company's director of industrial design Jochen Ratjen.

In this article, SHL talks to Mr Ratjen about his personal experiences, what patient-centricity means to SHL, and how its designs are moving ahead with the changing trends.