Teladoc Health. has filed a patent for a telehealth platform that uses a multi-level matching system to connect patients with appropriate healthcare providers. The system divides consultation requests into virtual waiting rooms based on common criteria and prioritizes them according to urgency. Providers are assigned to waiting rooms based on their profiles, and the highest priority provider is matched with the highest priority consultation request. The method aims to simplify the process of establishing electronic communication sessions between patients and providers. GlobalData’s report on Teladoc Health gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Teladoc Health, AI assisted drone control was a key innovation area identified from patents. Teladoc Health's grant share as of September 2023 was 52%. Grant share is based on the ratio of number of grants to total number of patents.
Method for matching telehealth consult requests with appropriate providers
A recently filed patent (Publication Number: US20230282370A1) describes a method and system for establishing electronic communication sessions between patients and healthcare providers. The method involves receiving consultation requests from patient devices, each including patient-supplied consultation criteria. The server then identifies unique combinations of consultation criteria and generates virtual waiting rooms for each combination. The consultation requests are assigned to the corresponding virtual waiting rooms based on matching criteria. The method also involves comparing the consultation criteria of each virtual waiting room with provider profiles stored in a database and assigning providers whose profiles satisfy the criteria to the virtual waiting rooms. The consultation requests within each virtual waiting room are sorted according to a consultation priority scheme, and electronic communication sessions are established between patients and providers based on the highest priority consultation request and the availability of providers.
The method further includes sorting the providers assigned to a virtual waiting room based on a provider priority scheme and establishing communication sessions between patients and providers based on the highest priority consultation request and the highest priority provider. Additionally, a graphical user interface is displayed on a management terminal, providing alerts based on conditions such as the number of providers and consultation requests assigned to a virtual waiting room, as well as the rate of new consultation requests and completed consultations.
The system described in the patent includes a matching server in communication with patient devices and provider devices. The matching server performs the steps mentioned above, including receiving consultation requests, generating virtual waiting rooms, assigning requests and providers, sorting requests, and establishing communication sessions. The system also includes a management terminal that displays a graphical user interface for providing alerts based on conditions related to the virtual waiting rooms.
Overall, this patent presents a method and system for efficiently connecting patients with healthcare providers through electronic communication sessions. The use of unique consultation criteria, virtual waiting rooms, and priority schemes helps streamline the process and ensure timely access to healthcare services. The graphical user interface on the management terminal provides real-time monitoring and alerts for effective management of the system.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies
