The projected timeline for adopting digital medical services is becoming significantly shorter due to the impacts of Covid-19.

Prior to the outbreak, Chinese consumers typically visited physical institutions for their healthcare needs. Digital adoption was low, with only 24% of Chinese respondents using telemedicine. However, 97% said they would be interested in digital health services if the costs were covered by an insurance provider or employer. Additionally, 64% expected to use telemedicine within the next five years.