You have successfully submitted your enquiry. Someone from our company will respond ASAP

Incident Management and Investigations Software for Pharmaceuticals

Resolver supplies brand protection, counterfeit prevention and incident response software to improve security operations in the pharmaceutical industry.


111 Peter St., Suite 804,
Toronto, ON,
M5V 2H1,

Resolver supplies brand protection, counterfeit prevention and incident response software to improve security operations in the pharmaceutical industry.

The company helps security teams in the medical sector understand what’s happening across the global supply chain by combining incident capture/reporting, investigations management, Enterprise Security Risk Management (ESRM), and physical site assessments in a single application.

Alarm management and officer dispatching can also be connected to the application for quicker response and recovery.

With accurate and centralised data, organisations can avoid risk of brand-damaging incidents.

Get an overview of all incident data related to your organisation, including loss value and involved products.
Gain an insight into the connections between incidents, locations and involved people for proactive incident prevention.
Incidents are thoroughly investigated by location to uncover trends in data.
The platform allows you to easily understand where your officers are located when an alarm is activated so you can efficiently dispatch personnel for quick response and recovery.

Brand protection and counterfeit prevention software

Resolver helps companies achieve a fully documented record of incident events to increase brand protection.

Employees can easily collect data such as what products, people and locations were involved. This helps form an accurate report of the potential risks.

Resolver’s dynamic forms and automated triage process ensures the right information is captured based on incident type such as theft, trespassing, counterfeit drugs and compliance violations. Incident data can then be escalated for investigation through automated workflows and notifications.

Supply chain visibility for international drug manufacturing

Resolver provides supply chain management solutions for international operations. The company locates information about specific locations and visualises relationships between incident types, specific products and involved people to help customers identify areas of high risk.

This insight into supply chain operations allows clients to invest in the appropriate security controls and resources to prevent incidents from happening.

Response solutions for pharmaceutical companies

Resolver prevents incidents from being escalating to investigations by raising risks to clients in a timely manner. The software’s alarm management, computer-aided dispatch and incident reporting functionality allows facility owners to respond to issues in a timely manner.

Clients can easily see who is available to respond to alarms and incidents using real-time maps, which is suitable for when US Food and Drug Administration (FDA) regulated areas are at risk.

The officer mobile application provides clients with quick communication with their guards and allows them to easily report incidents and obtain investigation details from the field.

Risk management software for security professionals

Resolver helps the world’s leading organisations reduce the frequency and severity of negative events. Security professionals use the software to provide actionable insights and control operational costs.

More than 1,000 organisations worldwide depend on Resolver’s security, risk and compliance software.  Around one million people use the tools each day.

Resolver serves customers across a number of industries, including pharmaceuticals, healthcare, hospitals, academic institutions, airports, utilities, manufacturers, hospitality and retail.

White Papers

  • The Biggest Threats to Pharmaceutical Companies

    As the counterfeit market continues to grow, security professionals need full insight into all physical and online locations that may be at high risk of incidents occurring. Take a closer look at the biggest security threats facing pharmaceutical companies and how industry-leading companies are using technology to help them.

  • Complete Corporate Security Software Solution for Pharmaceuticals

    Corporate security professionals are quickly evolving from reactionary teams to more rounded, risk-aware teams focused on proving the ROI of security by streamlining operations and reducing the impact of incidents before they happen. See how Resolver’s powerful and easy-to-use security software can help you do this.

Products & services

  • Investigations and Case Management

    Find the links between your investigations and the incidents you track, ensuring proper management of your organization's security risks across the global supply chain.

  • Security Risk Management

    Resolver offers a streamlined approach to security planning that supports your Enterprise Security Risk Management (ESRM) program and includes built-in security audit functionality. Connect your incident data to your risks to make better data-driven decisions and investments for greater brand protection.

  • Command Center

    Resolver’s Command Center combines alarm management, computer-aided dispatch, and incident reporting. Connect dispatchers directly to officers and share dispatch details, locations, and standard operating procedures to efficiently protect your brand.

  • Incident Management

    An end-to-end solution for responding to, reporting on, and investigating incidents across your organization. Easily understand what’s happening and why so you can manage resources, minimize loss, and protect your brand.

111 Peter St., Suite 804
Toronto, ON
M5V 2H1

Email address
Resolver Inc.
1200-10025 102A Ave NW
T5J 2Z2 Alberta

WeWork c/o Resolver
3rd Floor (office 3050)
199 Bishopsgate
United Kingdom

6/112 High Street
Rangiora 7400
New Zealand

West Virginia
707 Virginia Street, Suite 1000
WV 25301
United States of America

1250 Borregas Ave, Suite 138
CA 94089-1309
United States of America

#606-608, Wing 1
Level 6, “D” Block
Cyber Gateway, Madhapur
Hyderabad, AP