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ATS Global|10 September 2021

Support Services for Pharmaceutical Manufacturers

ATS understands the availability requirements of production critical IT components in the pharmaceutical industry. We are here to help ensure your facilities are running 24 hours a day, 7 days a week.

ATS understands the availability requirements of production critical IT components in the pharmaceutical industry. We are here to help ensure your facilities are running 24 hours a day, 7 days a week.

As your Manufacturing IT solutions and systems become more and more integrated the dependency increases. This requires a Support Partner who understands what is required to ensure minimal disruption to your manufacturing.

Our 24/7 Support Services cover all shop floor controls, IT, Manufacturing Execution Systems (MES) / Manufacturing Operations Management (MOM) and interfaces with Enterprise Resource Planning (ERP) and Product Lifecycle Management (PLM) systems.

Support Service Solutions

  • Service Level Agreements
  • Software Maintenance Agreements
  • Customer Tailored Agreements
  • Preventative Maintenance Services
  • Information Technology Service Management
  • Industrial Internet of Things (IIoT)
  • Global 24/7 Service Desk Support
  • On-site and remote engineering teams
  • Subject matter experts
  • Proven delivery methods across all ITIL processes

How Do We Do It?

How are we able to provide industry leading support services to the pharmaceutical industry? Simple:

  • Over 500 engineers available worldwide
  • Presence in 25+ countries enabling us to support global customers
  • Local support in your language
  • 30+ years of deep domain knowledge in manufacturing
  • Preventative approach – Focus on ‘avoiding incidents’
  • Access to software providers’ product development teams
  • Managed services approach- advise customers on capital investments
  • State of the art infrastructure and ITSM

That’s how. So, if you’d like to take the hassle out of maintaining your pharmaceutical manufacturing systems, get in touch and we can start to design a support service solution tailored exactly to your requirements.

Compliance, process optimisation, increased profit, supply chain improvements, and alignment to corporate standards are driving investment of Information Technology (IT) in the pharmaceutical industry.
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